Satisfaction Guaranteed

What is the Mental return policy?
We are committed to having happy customers that not only can't wait to shop again but go out and tell their friends about Mental. That's why we offer a 100% MONEY BACK GUARANTEE. In the unlikely event that you are unhappy with your product simply return it within 10 days for a 100% refund.

Items returned must be accompanied by the original packaging and materials. Items must be in NEW and UNUSED condition. All returns will be inspected prior to credit being issued.

CLOSEOUT AND SALE ITEMS are not returnable. SPECIAL ORDER items that are not regular in stock items are also not returnable

Mental will issue a full refund less the original shipping charges by crediting the credit card or mailing a refund check. If the return is due to an error on our part, a full refund will be credited to your account.

How do I return an order?
If you should need to return an item first request a Return Merchandise Authorization (RMA) from a customer representative by calling us or sending an e-mail message. Packages without an RMA number clearly marked on the outside of the package will not be accepted. We cannot accept C.O.D. deliveries.  Return shipping charges are your responsibility. We recommend the use of an insured parcel service, such as UPS, FedEx, USPS delivery confirmation, etc.  We recommend you insure the item when shipping. Please allow a minimum of 30 days for us to receive and process your return or exchange. We’ll credit or refund the value of the merchandise total and any taxes you were charged. Adjustments to credit cards will be made within two billing cycles. All returns will be refunded to your original purchase credit card.

International Returns
The customer is responsible for any additional duty, taxes, brokerage fees and insurance fees that may be assessed for returned items shipped internationally. Shipping charges are the responsibility of the customer for warranty replacements. The customer is also responsible for any duty, tax or brokerage fees and insurance for replacements. Closeouts and demo items are not returnable either domestically or internationally.