Credit Card Payment Authorization Problems
If an order can not be completed, it is almost always the result of a mismatch with our Address Verification System which matches your billing address entered on the order to the mailing address of the credit card statement. If they are not a match, the order will not be authorized.
What is the Security Code?
It is an important security feature that appears on the back of most Visa/MasterCard and Discover cards, and on the front of American Express cards. This new code is a three or four-digit number which provides a cryptographic check of the information embossed on the card. The security code helps validate that the customer placing the online order actually has the credit card in his/her possession, and that the credit/debit card account is legitimate.
Visa/MasterCard and Discover Users
Flip your card over and look at the signature box. You should see either the entire 16-digit credit card number or just the last four digits followed by a special 3-digit code. This 3-digit code is your Card Security Code.
American Express Credit Card Users
Look for the 4-digit code printed on the front of your card just above and to the right of your main credit card number. This 4-digit code is your Card Security Code.
How does my Security Code protect me?
The security code is only printed the card and it is not contained in the magnetic stripe information nor does it appear on sales receipts or billing statements - you must have the card in your possession in order to use this code.
Card Security Codes are not raised, so they are not scanned into standard credit card readers. In theory, these numbers are only visible to you. When you give your Card Security Code to a merchant, you assist the merchant in verifying that the order is being placed by you, the card holder.
How do I get discount coupon codes?
Private discount codes are occasionally sent in our newsletter to customers on our email list.
Public discount codes are displayed at the top of the Mental home page.
Where do I enter a discount coupon code?
Discount codes are entered on the "Shopping Cart" page.
Simply add the items to your order, click on the "My Cart" link at top of the page.
Then enter the discount code and click the "APPLY COUPON" button to apply the discount.
The discount will be reflected in the Grand Total for your order at the bottom of the page.
Discount Codes are case sensitive.
If you're having problem with a code, check spelling, capitalization, and any punctuation.