International Orders

New International Orders
Because of increased internet fraud, we may require proof of card ownership for new international orders. If proof of card ownership is required, we must receive a copy of the credit card statement showing the name and address of the customer the order is being billed to before we begin processing the order. A credit card statement can be emailed to or faxed to 001-254-420-1301

Please contact customer service with any questions by phone 001-254-420-1010.

Where does Mental ship?
Mental delivers to all U.S. possessions and to APO/FPO addresses via U.S. Priority Mail.
FedEx delivery is not available to APO/FPO addresses.

PLEASE NOTE, due to internet fraud there are many countries we will not ship to. If your country is not available from the drop down list, we may be able to take the order after speaking to you over the telephone.

We will not ship via US Postal Service to the following areas with unreliable postal service: Latin America, South America, Africa including the Middle East, Israel, Italy, and Greece. So please, do not ask. You will just be wasting your time.

How does Mental ship?
Mental uses the following carriers for International Orders: Federal Express, and US Postal Service International Priority Mail. International Orders require a physical street address and phone number. We are required to provide a commercial invoice for all International Orders. Because of the paperwork, International orders can take as long as 3 additional business days plus the dateline where applicable. Deliveries will not be made on Saturdays or holidays.

International Shipping Charges, Shipping Estimates, Duties and Customs
Shipping charges calculated on the order confirmation are not always accurate for international orders. 
International orders requiring adjustments to the shipping charge will receive a message via email estimating any additional shipping charges. You must respond to this message and authorize the adjusted shipping charges for the order to continue to be processed. Be sure to include your correct email address and the exact shipping amount will be calculated and sent to you by email.  We are able to quote rates Monday thru Friday on regular business days. Some quotes may take longer than 24 hours pending a response from FedEx for the estimated charges.  All prices are quoted in U.S. funds.

International customers will be responsible for payment of any applicable duties at the time an order arrives at its destination. Any applicable duty and/or taxes will be billed separately to the package recipient after going through your country's customs. You must contact your local Department of Commerce for any duty and taxes that may be added. Mental orders only include the cost of the item and the shipping. Any duty or taxes may be added at the time of delivery.

Every order is double checked by our staff before it is packed. However, once a package leaves our store with an international destination we can no longer be held responsible if something happens to it in customs. If customs opens your package and charges you duty, confiscates merchandise or anything else of that nature we cannot be held accountable.

International Returns
The customer is responsible for any additional duty, taxes, brokerage fees and insurance fees that may be assessed for returned items shipped internationally. Shipping charges are the responsibility of the customer for warranty replacements. The customer is also responsible for any duty, tax or brokerage fees and insurance for replacements. Closeouts are not returnable either domestically or internationally.